9-1-1 - Call if You Can, Text if You Can’t
Hanover Park's Public Safety Answering Point (Du-Comm) - the 24/7 dispatch center that answers your calls for help in police, fire and medical emergencies - can now accept emergency texts to 911, for those who have Verizon, AT&T or T-Mobile as their cell phone carriers.
This new service is designed for individuals who need IMMEDIATE assistance but can't talk to a 911 dispatcher. This would include individuals who are deaf, hard of hearing, have a speech disability, or are suffering a medical emergency that has rendered them unable to speak. Text-To-911 can also be used in situations where it may not be safe to place a voice call to 911.
It is still preferred that residents make a voice call to 911 if possible. Voice calls are usually the fastest, most efficient way to reach emergency help.
If you are unable to make a voice call, follow these steps to Text 911:
- Know your location - Type your exact location as soon as possible.
- Text what you need - Text what emergency help is needed: police, fire, and/or emergency medical.
- Be clear - Send a short message without abbreviations, slang, emojis, photos or video attachments.
- Stay calm - Answer questions and follow instructions from the 911 call taker.
- DON'T TEXT AND DRIVE.
Please remember - texting 911 is for EMERGENCIES ONLY.
For more information, visit our website.