Compliments / Complaints
Just as we recognize that conflicts between citizens and agency employees can arise, we also realize that there are times when employees go above and beyond the call of duty. Law Enforcement employees, like everyone else, appreciate it when their good deeds are noticed. Too often they are remembered for the traffic tickets they issue or the arrests they have to make, and not for the thousands of helping hands they extend.
If an officer or employee of this department provides services that you feel they should be commended for, please write the Chief a letter or note to that effect, giving your feelings on what the officer or employee has done that deserves commendation. The Chief will see that it gets to the employee and that a copy is placed in the employee's personnel file. This boosts their morale and encourages them and all other officers and employees of the department to be more positive about themselves and the service they provide. We are proud of the good relationship we share with the community. You can submit them online or mail them to:
Chief Andrew Johnson
Hanover Park Police Department
2011 Lake Street
Hanover Park, IL 60133
In cases of minor complaints or questions about a traffic stop, you can call the department at 630-823-5500 and request to speak with the on duty supervisor. In minor complaints, the supervisor will try to answer your questions and concerns. If necessary, the supervisor will take down the information, speak with the officer or employee and get back in contact with you to answer your questions, and bring your concerns to the attention of the officer. For formal complaints, the person filing the complaint must come to the Hanover Park Police Department station and speak with the on-duty supervisor.