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1. When is my water bill due?

Water Bills are always due on or before the 21st of each month regardless of the day of the week it falls on.

2. When is my water bill issued?

Water bills are issued and mailed every month on the 1st of each month.

3. What happens if I don't pay by bill by the 21st of the month?

When payment in full was not received by the 21st of the month, a 10% penalty is added to the account and a termination notice is sent out ( on the 22nd of each month) with the updated amount now due, and a secondary due date equal to the 34th day from  the bill being issued.

4. I have received a Termination Notice, now what do I do?

If your payment was received by the Village after the 21st, your notice was printed and already in the mail when your payment was received.  

The quickest and easiest way to verify your account balance is to log into your water account at the Village's Website (hpil.org) and check your balance. You are also able to view past bills and make payments here as well.  You will need your account number and the name on your account. Both as found on your bill.

If you have not yet made your payment, remit payment before the due date on the Termination Notice to avoid further penalties and service interruption.

5. I am selling my home in Hanover Park, what do I need to do?

All residents selling their home in Hanover Park need to purchase a Transfer Tax Stamp prior to the closing. 

The Homeowner, the realtor, or the lawyer must call the Finance Department at 630-823-5790 at least 3 business days prior to the closing to request the Stamp. ( no walk in requests will be honored)  When purchasing the stamp, you will need the PTAX-203 form, the Village of Hanover Park's Real Estate Transfer Tax Declaration form and the original deed.

6. How do I pay for my Parking Ticket?

You can pay for your parking ticket:

In person in the Finance Department during normal business hours

By check or money order by mail (payment is not considered made until it is received by the Village) Please include a copy of the citation, or reference the citation # on the check or money order

In the payment drop box outside of Village Hall by check or money order. ( please  include a copy of the citation, or reference the citation # on the check or money order)

Online at the Village's website (hpil.org) MC, Discover, or AMEX only.  Convenience Charges do apply.

Payments are not accepted by phone