Show All Answers

1. What is the zoning of my property?

To determine the zoning of your property, use the Property Search tool on the Hanover Park website homepage or on the Map Page.  This Community Portal will also provide all sorts of additional information about your property, including trash collection, electoral districts, a property tax breakdown, and more!  You can find more about your zoning district in the Hanover Park Zoning Code.

2. What is allowed in my property's zoning district?

To find a list of the permitted uses for any zoning district, visit the Allowable Uses table in the Municipal Code where P stands for a Permitted Use and S stands for a Special Use.

See Section 110.5.8 for permitted uses in the B1 (Convenience Shopping) zoning district and Section 110.5.9 for permitted uses in the B2 (Local Business) zoning district.

Note that uses designated as a Special Use require additional staff review and board approval to allow. Please see the Special Use Development Application if your proposed use is designated as a Special Use (S) in the zoning district you reside.  Staff will help guide you through the process.

3. What if I want to make changes to my plans as work on the project progresses?

Be sure to obtain permission from the Community Development department prior to making any changes to the approved permit plans. For more information, please contact the Department.

4. Is there financial assistance available for me to renovate my home?

DuPage County Services offers a Single Family Rehabilitation Program, funded by the CDBG program (through the Federal Department of Housing and Urban Development). CDBG funds are available to residents of DuPage County who meet certain income threshold levels. For more information, visit http://www.dupageco.org/clientservices/..

Community and Economic Development posts all sorts of resources for residents.  Additional resources are available there.

Show All Answers

1. Ambulance Report or Medical Billing

Please contact Andres Medical Billing at 1.800.244.2345.

2. Building Permit

To fill out an online Building Permit please click here. 

For information regarding Building Permits or other questions, visit the Inspectional Services website. If you have questions, please call the Inspectional Services Department at 630.823.823.5860.

3. Contractor Registration & Licensing

Inspectional Services Department-  For Registration, Licensing, Bonds and additional information visit the Inspectional Services Department website.

Contractors performing work under an approved permit must be registered and bonded with the Village. A building permit will not be issued until all contractors performing work on the project are registered and bonded. Contractors should call the Inspectional Services Division at 630-823-5860 with any questions regarding contractor registration or to obtain an application.

4. Freedom of Information Requests

Fill out and submit the FOIA request online. 

A FOIA request may be obtained at the Village Clerk’s Office, Finance Counter, Police Lobby, or Manager’s Office. All requests must be in writing. The FOIA officer shall, promptly, either comply with or deny a request for public records within 5 business days after its receipt of the request, unless the time for response is properly extended under FOIA. The FOIA officer shall respond to a request for records to be used for a commercial purpose within 21 working days after receipt.

FOIA Officer(s)
Kristy Merrill, Village Clerk
2121 Lake Street
Hanover Park, Illinois 60133
Phone: 630-823-5601
Email Kristy Merrill

5. Knox Box Information

Please contact the Inspectional Sevices at 630.823.5860.

6. Metra Station Parking Permit

The Village of Hanover Park maintains three Metra parking lots with a combined 832 spaces. Parking lots are located on Lake Street, Ontarioville Road and Liberty Street. Parking regulations are enforced Monday through Saturday, 24 hours a day. Daily Fee parking is only available at the Lake Street and Ontarioville Road parking lots. The current daily fee rate is $1.75.

Monthly permits may be purchased online or in person at the Finance Department. Daily fee users can pay at the pay stations located at the west end of the train depot, pay online, or download the Passport Parking Application from the Apple App Store or Google Play. If you do not have a smartphone or internet connection, but want to pay for a daily fee by phone, dial 630-581-2445.

ALWAYS SAVE YOUR PARKING RECEIPT!

7. Overnight Parking Permission

The Village of Hanover Park ordinance # 62-11-1327(a) states that there is no parking on village streets between 2:00am and 6:00am. As a “courtesy” the police department realizes that issues may arise where street parking is necessary. Requests are handled on a case by case basis. If you do not have access to internet services, please contact the Police Department at 630.823.5500.

Submit your onine request for overnight parking permission here.

8. Rental Licensing and Inspections

Please contact Code Enforcement at 630.823.5570.

9. Snow Plowing

Please see the Snow Removal FAQs and if you still need to speak with someone, please contact the Public Works Department at 630.823.5700. If it is after hours, please contact the Police Department at 630.823.5500.

Show All Answers

1. Where can I find information about Outdoor Dining Criteria?

Information is posted on the Village Website and found through the Covid-19 Resources for Business page.

2. Where can I apply for the free signs or marketing assistance the Village is offering?

Resources are available on the Hanover Park Small Business Assistance page, under COVID-19 Resources for Businesses.

3. Do I need a permit to put up tents in my parking lot?

Yes. Permit applications for both outdoor dining and tents are available on the website.  For questions, please contact Inspectional Services at IServices.hpil.org or 630-823-5860.

4. How do I get the free signs and banners the Village is providing to businesses?

Please fill out the application available on our website.

5. What kinds of signs/banners are available to my business free of cost?

The Village will provide banners (3 ft x 8 ft) and double-sided sandwich board signs.  You must complete an application available on the website.

6. Do I need a permit for outdoor dining?

Yes, if your restaurant did not already have approved outdoor dining, you will need a permit.

7. What type of marketing assistance is the Village offering to small businesses?

The Village will be hiring a marketing company to help our businesses increase on-line presence with basic tools - claiming their Google Profile (Google My Business), setting a Yelp and Yellow Page listing, creating a Business Facebook Page, and/or building a simple online web landing page.

8. What is the cost of the sign for the outdoor dining or sign permits?

There is no cost.

9. What else do I need to submit along with my permit for outdoor dining?

You will need a rough site plan showing the location of your dining tables, chairs etc. AND written consent of the property owner.  Inspectional Services has created a Guideline document which is on the Village website.

10. How far apart do outdoor dining tables need to be?

Tables must be 6 feet apart to maintain social distancing.  Sidewalks may be utilized provided there is still means for pedestrian traffic on the remaining portion of the sidewalk.  The minimum remaining width shall be no less than 3 feet.

11. How long is the permit for temporary tents valid?

90 days.

12. Can I use the sidewalk in front of my restaurant for outdoor dining?

Yes, pending confirmation that there is adequate Life Safety access and passage way for wheelchairs.  Please complete a permit application available on the website or call Inspectional Services at 630-823-5860.

13. Will beauty salons and barber shops now be able to use sandwich board signs?

Yes, temporarily.

14. Can signs be put in the grass areas of the strip mall my business is in?

Please contact Inspectional Services at 630-823-5860 to determine sign placement.

15. What are the hours I can allow outdoor dining?

Weekdays (Sunday-Thursday): until 10:00 pm, Weekends (Friday & Saturday): until 11:00 pm

Show All Answers

1. Am I eligible for the Discounted Rate for the Infrastructure Service Charge?

Some residents may be eligible to receive the discount rate of $6.75 for the Infrastructure Service Charge. See our Frequently Asked Questions (FAQs) below.

Who is Eligible for the Service Charge Discount?

Discounted Infrastructure Service Charge is only available for users with a 3/4-inch meter size or less who meet one of the below qualifications:

• Residents age 65 or older; or
• Residents enrolled in the Illinois Benefit Access Program; or
• Residents who qualify as low income by a uniform criteria by the Township that services the residential unit can apply for a  reduced service charge of $6.75 per each one-month billing period.

How Do I Apply for the Discount if I am a Senior?

Please bring your government issued photo ID with your current address and date of birth to the Finance/ Water Billing Department during normal business hours and fill out the application. You may also email the Water Billing department at waterbilling@hpil.org a completed Senior Discount Application Form along with a copy of your government issued photo ID with your current address and date of birth. To be eligible for the discounted rate, you must be listed as the customer on the water bill for the residence.

How Do I Apply for the Discount if I am a Member of the Illinois Benefit Access Program?

Please contact the Public Works Department during regular business hours at 630-823-5700 for information. You will be required to fill out an application, present your social security card and a government issued photo ID. Must be renewed every 2 years. If your application is approved, you will receive the discounted rate as well as a discounted rate on your garbage service.

How Do I Apply for Low Income Certification in order to receive the discount?

The Village of Hanover Park offers a discounted water infrastructure service charge of $6.75 per month for low-income residents. In order for residents to qualify as low-income, they must provide a certification letter from one of the following programs: LIHEAP, LIHEAP CEDA, IDHS SNAP, or WIC, or other similar approved program. The Village of Hanover Park is collaborating with the townships that service Hanover Park to help residents apply for these programs. Certification letters should be dropped off at the Water Billing Department at Village Hall, or emailed to waterbilling@hpil.org. 

The discount for the service charge for a low-income resident of the Village of Hanover Park is limited in its capacity and scope and is guided by the following:

• The discount for monthly service charge is for Hanover Park residents only.
• Residents must meet LIHEAP, or other similarly approved program, guidelines as a low-income household.
• The Hanover Park resident requesting assistance must be specifically listed on the water utility bill (including renters if their name is on the water bill account) to receive the discount.
•  The discounted rate is $6.75 per month and will expire on March 2nd of each year, regardless of when the original certification was submitted.
• The discount must be renewed every year and the notice of the resident still meeting the guidelines must be sent to the Village of Hanover Park Water Billing Department on or before March 21st of each year to be effective April 1st. Residents can submit for the discount at any point during the year, but the qualification of the resident meeting LIHEAP or other approved program guidelines must be presented to the Water Billing Department on or before the 21st of the month to be valid on the following month’s bill.

2. When is my water bill issued and/or due?

Water bills are issued and mailed on the 1st of each month.  Water Bills are due on or before the 21st of each month, regardless of the day of the week it falls on.

3. How do I Sign up for Water and Sewer Service / Add a Tenant to my Water Billing Account / Make Changes or Update information on my Water Billing Account / Sign up for Auto Payment Bank Drafting?

Email waterbilling@hpil.org (Please make your address the email subject line) requesting any of the above items. A water service billing representative will respond with any attached forms and/or instructions. All these requests can be handled and processed through email, so there is no need to make an additional trip to Village Hall.

4. What happens if I don't pay my water bill by the due date (21st of the month)?

When payment in full is not received by the 21st of the month, a 10% penalty is added to the account. A termination notice is sent out on the 22nd of the month with an updated amount now due (original billed amount plus late fee), and a secondary due date equal to the 34th day from the original bill being issued.

5. What do I do if I receive a Termination Notice?

The quickest and easiest way to verify your account balance is to log into your water account at the Village’s Website (hpil.org) and check your balance. You are also able to view past bills and make payments here as well. You will need your account number and the name on your account, as found on your bill.

If you have not yet made your payment, remit payment before the due date on the Termination Notice to avoid further penalties and service interruption.

6. I am selling my home in Hanover Park, what do I need to do?

All residents selling their home in Hanover Park need to purchase a Transfer Tax Stamp prior to the closing.

The homeowner, realtor, or lawyer must call the Finance Department at 630-823-5790 at least 3 business days prior to the closing to request the Stamp (No walk-in requests will be honored). When purchasing the stamp, you will need the MYDec or PTAX-203 form and the Village of Hanover Park’s Real Estate Transfer Tax Declaration form.

All outstanding monies due to the Village must be paid prior to obtaining a transfer stamp. This includes tickets, invoices, liens and judgments, and a final water bill.

7. Do I need to purchase a transfer stamp for a quick claim deed?

Yes, a quick claim deed requires the purchase of a transfer stamp. The homeowner or lawyer must call the Finance Department at 630-823-5790 to request the Stamp (No walk-in requests will be honored).  A copy of the signed and notarized deed is required.

8. How do I pay for my Parking Ticket?

You can pay for your parking ticket:

• In person in the Finance Department during normal business hours
• Check or money order by mail (payment is not considered made until it is received by the Village). Please include a copy of the citation, or reference the citation # on the check or money order
• In the payment drop box outside of Village Hall, by check or money order (Please include a copy of the citation or reference the citation # on the check or money order). DO NOT PUT CASH IN THE DROP BOX.
• Online at the Village’s website (hpil.org) MC, Discover, or AMEX only. Convenience Charges do apply.
• Payments are not accepted by phone

If you would like information on how to dispute a citation, contact the Traffic Division.

9. What if I receive a letter or call from a Collection Agency representing Hanover Park?

All payments or discussions involving collections must be handled through the collection agency. Please respond to them as they will have the information needed to discuss the situation.

Show All Answers

1. How do I learn CPR?

The Hanover Park Fire Department have firefighters certified to teach CPR through the American Heart Association. We teach Basic Life Support CPR for healthcare providers as well as Heartsaver CPR for the public that are interested in learning CPR.

For more information on our CPR classes or to register for a scheduled class visit: CLICK HERE

2. Can I get my fire extinguisher serviced or re-charged at the Hanover Park Fire Station?

Unfortunately, the fire department does not service, refill, or recharge fire extinguishers. Most household extinguishers are disposable or are a “one-time use”. They are typically made with a plastic cylinder. Metal fire extinguishers can be serviced by a certified fire extinguisher service company or agency.

3. My smoke alarm or carbon monoxide detector is beeping, and I am not sure why. I do not want to call 9-1-1. Should I call the non-emergency number?

Call 9-1-1

The fire department can determine if the alarm is sounding because of an emergency or if it is malfunctioning. It is always safer to call 9-1-1. Once you call 9-1-1, evacuate the house. This will help prevent you or your family from getting hurt or sick.

4. How often should I test my smoke alarm?

It is recommended you test your smoke alarm every month. If your alarm has a battery, it should be replaced every time you change your clocks for daylight savings time. Most new alarms have a 10-year battery life. It is important to write the purchase date on your alarm to track the replacement date.

5. Why does a fire engine show up when I call for an ambulance?

All first responding vehicles are equipped with advanced life support equipment and paramedics. This means that if someone is in cardiac arrest, the engine crew can begin patient care and support until the ambulance crew arrives. The engine crew also provides any assistance the ambulance crew may need during an incident.

6. Can I leave old medications at the Hanover Park Fire Station?

The Hanover Park Police Department has a deposit box for old medications. The drop-off box is located inside the lobby of the police station at 2011 Lake Street. For more information call 630-823-5500.

7. Can I drop off used medication syringes and needles at the Hanover Park Fire Station?

Unfortunately, medical waste is not allowed to be dropped off at the Hanover Park Fire Station.

For local disposal options in your area, check the following website:  https://safeneedledisposal.org/

8. What should I do if I see flashing emergency lights approaching from behind while I am driving?

If possible, safely drive your vehicle to the right lane and stop. Wait for the emergency vehicle to pass. If you are at an intersection, do not enter the intersection until the emergency vehicle has passed through. It is always important to stay calm and be safe while operating your vehicle.

9. Does the Hanover Park Fire Department install child car seats?

The Hanover Park Fire Department offers child safety seat installation at either of our two fire stations. The safety seats will be installed according to manufacturer’s direction and a removal and reinstallation procedure will be demonstrated by the technician. The technician will also check for manufacturer’s recall and product updates.

Visit https://www.hpil.org/306/Child-Safety-Seats for more information and how to schedule an installation.

10. Why do firefighters break windows and cut holes in the roof when there is a fire?

Fire produces temperatures well over 1,200 degrees along with smoke and hot gases. At times it is necessary to eliminate heat, smoke, and hot gases before firefighters can enter a structure to extinguish the fire. The ventilation must be done quickly to help reduce fire spread and smoke damage.

Show All Answers

1. What do I do about cash?

If burned, handle with extreme care and as little as possible. Attempt to encase each crisp sheet in plastic wrap in order to salvage as much as possible. Take everything to your local bank for advice regarding replacement.

2. What do I do about perishables that may be burned?

Any food, beverages and/or medications exposed to heat or smoke should not be consumed. Medication especially, can change strength by exposure to heat. Please check with your doctor first before taking these medications.

If food was in a tightly closed or sealed container, or in airtight refrigerators or freezers, they may be salvageable. It is cheaper to replace the material than to jeopardize you or your family’s health by taking a chance. If in doubt, throw it out!

3. What can we do about odors after fires?

Sometimes there is a residual smoke odor from a small fire that is annoying and lingering. Short of a good cleaning of everything in the house, you can place small saucers of household vanilla, wine, vinegar or activated charcoal about your home to help absorb these odors. Remember that the smoke is also inside the heating and cooling duct work and you get a fresh blast every time your air system is turned on.

If insured, consult your insurance company for assistance. If the odor does not go away in about a week, you may, and probably should, call a janitorial supply or cleaning service specializing in restoration of fire damaged property (refer to your yellow pages, under Fire and Water Damage Restoration). They have the equipment to scrub out the duct work and deodorize everything in the house.

Show All Answers

1. Do I live "in" a local government?

Yes! In fact, most of you live in several units of local government, such as a county, township, school district, special taxing districts, and a village.

2. What is a County?

A county is an administrative unit of government responsible for transportation, environmental protection, and taxation for all or part of a major part of a metropolitan area. Many counties have taken on new responsibilities of an urban character, often in response to federal grant programs and regulations and unfunded state mandates.

3. What is a Township?

A township is an administrative unit of government six miles square containing 36 sections, each of one-square mile. Its government has three prime responsibilities:

• To provide general assistance
• To maintain roads
• To assess property values for tax purposes 

Additional responsibilities can include:

• Public transportation 
• Activities for senior citizens 
• Counseling youth programs

4. What is Municipal Government?

All municipalities in Illinois are either cities or villages. Most municipalities operate under a standard aldermanic-city form or trustee-village form. There are simple variations possible under these standard forms, such as the number of members of a legislative body, the terms of office, and minority representation. The State statutes also provide three more complicated variations which may be adopted by cities or villages desiring the possible advantages which each has to offer. These variations are:

• The "commission form"
• The "manager form" 
• The "strong mayor form"

 Each form provides its own rules for the selection and type of officers, their powers and responsibilities, and the general operations of government. Read more about the forms of municipal government.

Show All Answers

1. Can I submit a resume for future job consideration?

No, to be considered for a job opportunity, you must complete an online job application for each open position that you wish to be considered for when that position is posted on the job opportunities page and available to apply for.  When applying for an open position, you can at that time attach your resume.  The following is a link to our current job openings that you can apply for www.hpiljobs.org 

To be alerted when specific jobs open up and are available to apply for, you can fill out a job interest card.  Each job interest card is valid for one year.  You can locate this card via the following link https://www.hpil.org/214/Job-Interest-List

To fill out the card, individually click on the job titles that you are interested in, for example, “Engineering Intern”, then click on the “Email me when jobs like this become available” tab which is in the top right corner of the page. Next, fill out the form and click submit request. You will need to do this for each job that you want to be e-mailed about once it is posted. To be considered for a position, you must complete an application for it once it is posted, by the postings application deadline. 

2. Where do I locate the Village's current union contracts?

To view all of the Village’s current bargaining union contracts, click on the following link https://www.hpil.org/201/Human-Resources 

3. Where can I find the current salary ranges for the Village's non-union positions and where can I locate all current employee salaries?

To view our current base salary ordinance for non-union positions, click on the following link https://library.municode.com/il/hanover_park/codes/code_of_ordinances?nodeId=CH2AD_ARTIIOFEM_APXAVIHAPABASAPL

To view the Village’s current total compensation list click on the following link https://www.hpil.org/Archive.aspx?AMID=41

4. I'm having trouble applying or logging in, where can I get tech support?

For technology support and/or help with completing an application, creating a username and password, or logging in, you can call the applicant support number at 855-524-5627.

5. How do I apply for a job and get a paper application?

The Village of Hanover Park utilizes an online applicant tracking system that does not offer the option to print off a blank job application. Only an online electronic job application exists. To locate the online application, click here to be bought to the Human Resources Department Employment Opportunities page, click on "Job Opportunities", next click on the job/position that you want to apply for, then click on apply in the top right corner. This will bring you to our online job application. If you need assistance creating a username and password, logging in, or completing the application, you can contact the applicant support number at 855-524-5627.

6. I don’t own a computer; where can I go to access one to apply for a job?

There are computers available at your local library for public use.  Most libraries provide digital literacy and technology education through one - on - one assistance for those that may need help completing an online application.  Some area libraries are:

Schaumburg Township District Library 

Central Library is located at 130 S. Roselle Road, Schaumburg, IL 60193, 847-985-4000

Hanover Park Branch is located at 1266 Irving Park Road, Hanover Park, IL 60133, 630-372-7800

Hoffman Estates Branch is located at 1550 Hassell Road, Hoffman Estates, IL 60169, 847-885-3511

Poplar Creek Public Library District

Main Library is located at 1405 S. Park Avenue, Streamwood, IL 60107, 630-837-6800 Option 1

Sonya Crawshaw Branch is located at 4300 Audrey Lane, Hanover Park, IL 60133, 630-837-6800 Option 2

Gail Borden Public Library District

Main Library is located at 270 N. Grove Avenue, Elgin, IL 60120, 847-742-2411

Rakow Branch is located at 2751 W. Bowes Road, Elgin, IL 60124, 847-531-7271

South Elgin Branch is located at 127 South McLean Boulevard, South Elgin, IL 60177, 847-931-2090

A computer/s are also available to use at:

Village Hall

Located at the kiosk in the Inspectional Services/Human Resources lobby at 2121 W. Lake Street, Hanover Park, IL 60133, 630-823-5600.

Hanover Park at the Education and Work Center

Located at 6704 Barrington Road, Hanover Park, IL 60133, 630-634-7400.

7. Do I need to live in Hanover Park to be employed by the Village of Hanover Park?

No, the Village does not have a residency requirement.

8. Where can I find other Employment Opportunity Resources?

See the Human Resources "Employment Resources" page for links to other Employment Resources.  https://www.hpil.org/211/Employment-Resources

Show All Answers

1. Who do I call regarding permits?

The Inspectional Services Division Staff is available to answer all your questions and guide you through the entire permitting process.
Please contact the Inspectional Services Division at (630) 823-5860.

2. How long is my building permit good for?

Permits are valid for 1 year from the date of issue.

3. What documents are required to obtain a permit?

For your convenience, informational pamphlets are available outside the Inspectional Services Division by the front counter as well as on the Inspectional Services Permits website at www.hpil.org. Please note that if your desired project is not included on our list, our staff is available to discuss all your projects.

4. Can I submit a permit Can I submit a permit request online?

Online permitting is available here

5. Can I pay by credit card?

We accept cash, credit (Visa, Mastercard and Discover), and personal check.

6. What type of permits do I need?

Building permits are reviewed and issued through the Inspectional Services Department.  For more information, please visit the Building Permits section on our website at hpil.org or call the Inspectional Services Division 630-823-5860. 

7. Where can I get a Plat of Survey for my house?

You should have received a Plat of Survey when you closed on your house, or you can check with your Mortgage Holder to see if they have one.  If you still cannot locate it, you can request a FOIA (Freedom of Information Act) and we can search our records to see if a copy is available. If not, you will need to contact a Land Surveyor to have a plat created.

8. What are the allowable construction hours in Hanover Park?

Construction is allowed Monday thru Sunday from 7:00 a.m. to 9:00 p.m.  If you are near a construction site and they are either working too early or too late, please call 911 and the Police Department will stop at the site and remind the contractors what the hours are.

9. What is J.U.L.I.E.?

Known as the Illinois One-Call System, J.U.L.I.E. is a free service for homeowners and contractors to notify utility owners of planned digging activities to help prevent damage to underground facilities. Within two working days of your call, representatives from each member utility will come out and mark the appropriate location of their buried line using color code. To contact J.U.L.I.E., dial: 811.

10. Fees and Bonds

Permit fees cover the Village’s costs to review applications and inspect construction. Fees will be applied upon approval of the permit application and must be paid before the permit is issued and work can begin.  Bonds are often required to ensure that applicants complete certain aspects of the job and protect public infrastructure.

11. Inspections

During your project, a variety of required inspections may need to occur. Most inspections require 24-hour notice. Call the Inspectional Services Division (630)823-5860. Be ready to provide a contact name, phone number, street address, permit number, and the type of inspection requested. Our inspections are open window in the morning between 9:00-11:30 a.m. and afternoons 1:00-3:30 p.m. Plumbing inspections are scheduled only as morning (8:30 -12:00 a.m.).

12. How do I get my bond money back and how long will it take?

Once all final inspections are conducted and passed, the process to refund bonds is started automatically. Checks are generally mailed out within four to six weeks and returned to the applicant who paid for the permit.

Show All Answers

1. Do Fire Departments from other municipalities respond to incidents within our Village when our Fire Department is unable to?

Yes

2. Has the Village spoken to the Village of Bartlett about this new development?

Yes, both with the Village and the Bartlett Fire Protection District

3. Why does the Village of Hanover Park have two fire stations?

Two stations are required to meet the required response times for emergency medical services and fire response.

4. When did the Development Commission hold a public hearing on this development?

The project has not gone to the Development Commission. A meeting before the Development Commission will only be required if a variance is required. It is currently under review.

5. How will the new Fire Station impact the property value of the surrounding homes close by?

There have been no studies done to indicate if property values will be positively or negatively affected. The property for the station is already owned by the Village and is bordered by train tracks to the south, a water treatment facility to the west, and the library to the east.

6. Safety concern: currently, cars speed down the bridge leading up to the location for the new Fire station. Will street signs be put up to combat this issue?

Yes. Advanced safety notification identifying the station will be installed. Street pavement will also be striped at entrance of the station.

7. Will there be space for people to pull over new the Fire Station, if needed? Concern was raised about space on road, shoulders, and safety.

Yes, there is currently enough room.

8. Will a new streetlight go up near the new Fire Station?

We will evaluate adding a streetlight on Schick Rd. after the station is built. No additional streetlight is planned on Audrey Lane.

9. Will the new Fire station be one story or two stories? Concern was raised about space this development will encompass.

The station has been designed to be one story, with a two-story apparatus bay.

10. Will the diesel storage tank pose any threat to the community. Any additional information on the storage tank is helpful.

A generator with a self-enclosed fuel container will be installed per building codes and safety regulations

11. Is the Village required to notify train companies of the new developments?

No. The adjacent tracks are owned by Canadian National. There will be no work done within the RR right of way.

12. Has the Village considered any other locations for the new Fire station?

Since 2005 several potential lots have been evaluated for a new station. None of these resulted in a viable option

Show All Answers

1. I am having a problem with wild animals. Will the police department respond and handle this?

The Hanover Park Police Department does not respond to wild animal complaints on private property. Removal of animals from private property is the responsibility of the property owner. Police personnel do not handle complaints regarding wild animals unless there is a clear and immediate threat to public health, safety, or welfare. The police department maintains a list of wildlife removal services. To obtain contact information for these services, contact the police desk at 630-823-5500.

2. What do I do if I see a coyote?

Learn how to deal with coyotes. 

3. What should I do if I find a dog?

• If you find a dog and can hold on to it, call 911, and an officer will come and pick up the dog. The dog will be scanned for a chip and they will attempt to locate the owner. 
• If you see a dog running around at large, call 911, and an officer will attempt to capture it and locate its owner.

4. Do I need to register my cat or dog with the Village?

Yes, village ordinance requires cats and dogs to be registered with the Village of Hanover Park. This registration is separate from the rabies tag. To register your cat or dog, you will need to take your proof of rabies inoculation to the Finance Department in Village Hall to obtain a village tag. The tag should be worn by your cat and/or dog  at all times. The fee for the village tag is $5. This also assists the Police Department in finding the owner of the cat or dog in case it is found.

5. Does my cat or dog need a rabies shot?

Yes. According to the village ordinance, if your pet is 4 months or older, it needs a rabies shot.

6. What should I do if my pet is lost?

If your pet ran away, you should call the non-emergency phone line of the Hanover Park Police Department at (630) 823-5500 to report it in case it is later found.

7. My dog was picked up and taken to the Police Department kennel. Are there any fees when picking it up?

Yes. When picking up your dog, make sure you bring with you your proof of ownership, rabies, and village tags. There will be a fee as set by village ordinance.

8. What should I do if I get bitten or scratched by a dog?

A dog bite or scratch occurs when a dog's tooth or nail breaks the skin and draws blood from the victim. If you, or your dog, get bitten or scratched by a dog, call 911 immediately to report the incident. An officer will investigate the incident. See the village ordinance for more information.

9. What should I do if a dog keeps barking at night?

If a dog keeps barking for an excessively long time and is disturbing the neighborhood, you can always call 911 and an officer will investigate the reason and talk to the owners of the dog.  For more information, refer to the village ordinance.

10. What should I do if I see animal abuse or cruelty?

Animal abuse can constitute anything from emotional to physical abuse or an animal not being fed or properly housed during extreme weather. If you believe animal abuse is occurring, call 911, and an officer will investigate the abuse. You can always remain anonymous.

11. Do I need to have a leash on my dog while waking it?

Yes, village ordinance requires all dogs on public property need to wear a leash not to exceed 8 feet in length. The dogwalker will also maintain full control of the dog at all times.

12. What should I do if a dog walker does not pick up their dog’s feces?

An owner or dogwalker is to always possess a bag or other device to remove any excrement deposited by their dog. It is unlawful for any person who walks a dog to not pick up the excrement promptly on any property not owned by the dog walker and to remove the excrement to a receptacle owned by the dog walker. If you see such a violation, you can always report it to the police.  For more information, see the village ordinance.

13. What do I do if I find a cat?

The police department does not pick up stray cats. If you are holding on to it, the police department can check the cat for a microchip. You can also call the non-emergency line at (630) 823-5500 to report the cat as found in case the owners are looking for it. 

Show All Answers

1. Do I have to attend the training if I only have one unit?

Yes, you have to attend a training session. 

2. Why is the seminar 8-hours and what will I learn?

An explanation of the Village of Hanover Park residential rental ordinance and Crime Free Lease Addendum (PDF). Crime Free Addendum samples will be available at the seminar. The Seminar addresses these topics:

• Active Property Management
• The Application Process
• Background checks
• Combating Crime Problems
• Community Rules/Leases
• CPTED Concepts
• Dealing with Non-Compliance
• Understanding Crime Prevention

3. What if I have difficulty attending one whole session for 8-hours?

Some seminars will be split and offered over two evenings.

4. Do I have to attend if I live out state?

You will need an agent, manager or designee to attend the training; however, the owner is ultimately responsible and liable.

5. How many seminars do I have to attend if I have more than one unit?

You, your agent or designee need to attend one seminar.

6. If I have attended a seminar in another town, will I be required to attend Hanover Park’s training as well?

If you have attended a seminar in another town within the last year, you may be exempt from attending Hanover Park’s seminar pending approval. You still must provide a copy of the lease addendum you will be using in Hanover Park and provide the Crime Free Coordinator with a signed letter or certificate from the police department in the town which you attended the seminar.

7. What is a Crime Free Lease Addendum and how do I get one?

A Crime Free Lease Addendum (PDF) is a form that you are required by ordinance to add to your existing lease (similar to a lease rider) that prohibit residents and their guests from engaging in criminal activity. This form must be signed by your resident when they renew their lease. A copy of the lease addendum you use needs to be provided to the Crime Free Coordinator at the training seminar you will be attending or you can email your addendum to Crime Free Coordinator. Note: You are required to use the crime free addendum with all your future leases.

8. Does the ordinance require a criminal background check for rental applicants?

Thorough applicant screening is recommended and discussed in the seminar, however, the ordinance does not require criminal background checks.

9. Does the ordinance require me to evict a tenant for one criminal incident?

No. The ordinance does require the use of a Crime Free Lease Addendum (PDF) or similar wording in the body of the lease that makes criminal activity a cause for eviction.

10. Doesn’t the ordinance promote discrimination or profiling?

No. The Federal Fair Housing Act, which is discussed during the seminar, has seven protected classes relating to a person’s race, color, national origin, religion, sex, familial status or handicap (disability). A person's behavior is not a protected class.

11. How can I be held responsible for the actions of my tenant?

A rental property, regardless of size, is in fact a business operation. While the Village has the power to declare certain businesses a nuisance, it has the right and responsibility to do the same for troublesome rental properties.

12. Will my rental license be suspended or revoked any time a crime happens?

No. Rental property that becomes excessive in nature by virtue of the type of criminal activity or amount of nuisance activity (as noted in the ordinance) that impacts the quality of life of a neighborhood will be notified. The owners who actively work with the police department in an attempt to resolve the problem should have no concern. The Village will not automatically suspend or revoke a rental license for a property that has residents or guests, who engage in criminal activity, or that meets the nuisance standard.

13. What happens if I do not comply with the Crime Free Ordinance?

By not complying with the ordinance you may subject yourself to being cited by the Village. If a citation is issued you will be required to appear in court and could be subject to fines. A rental license will not be issued until you become compliant with the ordinance.

14. Do I still need to be compliant with the ordinance if I rent to a family member and don’t really have a lease?

Yes. You are still required to be compliant because you have a rental license. Although you are not required to have a lease for your property, you will be required to have a lease addendum.

15. Am I able to bring my child to the seminar with me?

No, children are not permitted at this seminar. Some of the material presented at the seminar is not appropriate for children under the age of 18 who could create a distraction in class.

16. Where do i find a listing of Training Classes

Visit the Training Classes page here.

Show All Answers

1. From where can I bond someone out?

Bonds can be paid 24 hours a day in the lobby of the Police Department. Cash and credit cards (MasterCard, Visa, Discover and American Express) are the only type of payment accepted. Checks will not be accepted.

2. Can I visit someone that is in jail at the Hanover Park Police Department?

No. The Hanover Park Police Department does not have facilities for visitation and because of this limitation, visitation with prisoners is not allowed.

3. How do I get information about Domestic Abuse, Domestic Violence or how can I obtain an Order of Protection?

Visit our Domestic Violence page for information. 

Show All Answers

1. How do I get a copy of a police report?

To obtain a copy of a police report, the request must be in writing.  The requesting person must submit a freedom of information act request by fax, mail, in person or online to the Police Department.  

2. How do I send a compliment about an employee or an officer?

Just as we recognize that conflicts between citizens and agency employees can arise, we also realize that there are times when employees go above and beyond the call of duty. Law Enforcement employees, like everyone else, appreciate it when their good deeds are noticed. Too often they are remembered for the traffic tickets they issue or the arrests they have to make, and not for the thousands of helping hands they extend.

If an officer or employee of this department provides services that you feel they should be commended for, please write the Chief a letter or note to that effect, giving your feelings on what the officer or employee has done that deserves commendation. The Chief will see that it gets to the employee and that a copy is placed in the employee’s personnel file. This boosts their morale and encourages them and all other officers and employees of the department to be more positive about themselves and the service they provide. We are proud of the good relationship we share with the community. You can submit them online or mail them to:

Chief Andrew Johnson
Hanover Park Police Department
2011 Lake Street
Hanover Park, IL 60133

3. Does the Village of Hanover Park have a severe storm siren or warning system?

Yes. The siren activation system for Hanover Park is maintained at the DuComm dispatching center and is an outdoor warning system. It may or may not be heard inside a building. An "all clear" tone is not utilized. If you believe you have spotted a funnel cloud, call 911 immediately. At that time, a weather spotter will be assigned to the area to confirm the sighting, and the siren will be activated.

4. What do I do if I hear the steady tone from the siren?

Note: A steady tone may change in volume as the siren rotates to and away from the listener as the sirens are mounted on rotating platforms.

• If you hear a steady tone that lasts for three to five minutes, this tone is the attention or alert warning signal. This tone is only used in three instances. 
• A confirmed sighting of a tornado or funnel cloud aloft, reported by a trained weather spotter, within five miles of any point within the Village of Hanover Park
• A confirmed sighting, by a trained weather spotter, of severe winds causing structural damage within five miles of any point within the Village of Hanover Park
• The receipt of a tornado warning, issued by the National Weather Service, indicating that the Village of Hanover Park is in the direct path of an oncoming tornado.

In the event of activation of either of these warning signals, residents should move to a place of safety and monitor radio and television stations for additional information including the danger has passed. Please note that there is no siren activation to indicate the danger has passed.

5. What do I do if I hear the wavering tone from the siren?

Note: The wavering tone will rapidly change as the siren rotates. The steady tone should not be mistaken with the wavering tone. If you hear a wavering siren tone lasting three to five minutes, this is the attack warning signal. The attack warning signal means that an actual attack or missile launch against the United States has been detected and that protective action should be taken immediately. Per federal guidance, "this signal will be used for no other purpose and will have no other meaning."

6. Does the Village of Hanover Park test the sirens?

The outdoor warning system is tested monthly in accordance with State and Federal regulations. During this test, the sirens are activated for a brief period of time on the first Tuesday of each month, shortly after 10 a.m. To ensure the safety of Hanover Park residents, the Village maintains a siren monitoring system that exceeds State and Federal requirements. This system tests the ability of each siren to respond to an activation command. The monitoring system checks each siren daily to ensure the siren is operating properly, without actually activating the siren.

7. What are the regulations regarding posting political signs?

The Village is reminding residents of the ordinance regulating the posting of political signs. No permits are required to post political signs. However, signs that violate Village Ordinance will be removed and disposed of by Village personnel.

Village ordinance requires that political signs may not exceed six feet per side of each sign. Signs can not total more than thirty-six square feet per lot. Signs shall be posted on private property with consent of the owner. 

Village Ordinance prohibits the posting of signs on in the following locations:

• Parkway trees, utility poles or traffic signals.
• Rear walls of buildings
• Fences
• On or overhanging public property or right-of-way.
• On railroad property.

Any questions about sign regulations should by directed to Code Enforcement Dan Hoffman at dhoffman@hpil.org or 630-823-5565.

8. How can I stay current with Hanover Park Police Department news, press releases and event happenings in the area?

Visit the Hanover Park Police Department Facebook page or follow us on Twitter for the latest, up-to-date news and events happening in the police department and the Village. To learn more about our social media program, visit the Police and Citizens Connected (PACCP) program page.

Show All Answers

1. If my vehicle is impounded, what is the procedure to get it back?

Vehicles are impounded for various reasons under village ordinance. The most common reason is from an arrest of a driver. The arresting officer will issue a form called Notice of Seizure to the driver which informs the driver why the vehicle was seized. A hold is placed on the vehicle until the penalty is paid. After a seizure occurs, the procedure to get it back is for the owner to come to the front desk of the Police Department and pay $500 (cash only) to the clerk. The clerk will issue a receipt to the owner and notify the tow company that the hold is lifted. The owner will then have to go the respective tow company (Arties Towing, Redmon's Towing or Bloomingdale Towing) to get their vehicle. The owner is responsible for paying the tow company the towing and storage fee.

2. If my vehicle is impounded, how do I appeal the reason it was impounded?

The owner of the vehicle can have a preliminary hearing for the impoundment within the first 24 hours. The owner will have to come to the front desk of the Police Department and tell the clerk that they want to have a hearing on the impoundment of the vehicle. The on-duty supervisor will conduct a preliminary hearing with the owner and determine whether the vehicle will continue to be impounded or not. If the owner is denied the return of the vehicle, the owner will then be contacted by the village in the form of a certified letter informing the owner when the hearing on the matter will take place. The owner can still obtain the vehicle back prior to having a hearing in front of the administrative hearing officer by paying the a $500 penalty and all towing and storage costs.

A hearing is held in front of a administrative hearing officer to determine whether the driver of the owner’s vehicle was in violation of village ordinance or not. If the administrative hearing officer rules in favor of the village, the $500 penalty stands. If the hearing officer rules in favor of the driver, the $500 is returned to the owner.

Show All Answers

1. How do I dispute a parking ticket?

Beginning May 1, 2014, the Village of Hanover Park began utilizing an adjudication process for the mediation of all parking and local ordinance tickets. 

Hearings are held at the Village Hall, 2121 Lake Street, Room 214. Simply report on the date assigned and check in with the clerk. 

Beginning December 28, 2022, individuals and/or entities may contest a parking ticket by mail and waive their appearance regardless of residency.  The Request for Hearing Form without Personally Appearing and Waiving the Right to Personally Appear may be obtained at the police department front desk or on the Village website; forms must be completed with all requested information provided and must be postmarked within 10-days of the ticket's issuance.  

Continuances will not be granted by phone and must be made in person on the assigned date printed on the notice/ticket.

Please be advised that in accordance with Article XVIII Section 2-744(D)(4) if the Adjudicating Judge determines one is liable then a $100 court fee will be assessed on top of the initial fine of the ticket.

2. Does Hanover Park prohibit parking overnight on village streets?

Hanover Park prohibits parking overnight on village streets. Overnight parking is allowed on certain streets throughout the village which are posted with signs.  For specific locations where parking is allowed, view the maps below.

• Freemont Junction, The Glens, Rainbow Pointe, & Sacramento
• Greenbrook & Tanglewood
• Larkspur & Hanover
• Olde Salem & Harford Square
• Sierra Blanca

3. How do I get permission to park my vehicle on the street between 2 and 6 a.m.?

If one has a computer, smart phone, iPad, or tablet then night parks can be self entered on the Night Parking page. Complete the information as requested. You will need a valid email address to complete the process, as residents will receive a confirmation email providing information and a confirmation number. Residents will need this confirmation in the event that a ticket is issued in error. In the event one does not have a computer or internet access we will be happy to help over the phone by calling us at 630-823-5500.

Overnight parking permission cannot and is not granted on streets designated odd/even parking.

 Additionally, if permission is granted, and there is a snowfall of 2-inches or more, the permission is revoked and any vehicle parked on a street is subject to ticketing or tow.

4. Can I park my vehicle across the sidewalk?

Vehicles may not stop, stand or park a vehicle on any sidewalk or parkway between 7 am to 9 pm Monday to Friday and 9 am to 9 pm on Saturday & Sunday.  At no time shall any portion of any parked vehicle extend into any roadway.

5. Can I park on the street after it snows?

It shall be unlawful to park any vehicle on any public street in the village at any time within 24 hours after a snowfall of two inches or more has occurred, except on those streets where late night parking is permitted in section 62-11-1327(b), that within 24 hours after a snowfall of two or more inches vehicles shall be parked only on the side of the street on the day during which late night parking is permitted. 

This is needed so the public works department can efficiently and safely clear the roadways and allow the safe flow of traffic on the village roadways. The snow removal of major roadways such as Lake Street, County Farm, Barrington Road and Irving Park are the jurisdiction of the state and/or county.  

6. What are the METRA parking regulations and how do I pay?

The Village of Hanover Park maintains three Metra parking lots with a combined 832 spaces. Parking lots are located on Lake Street, Ontarioville Road and Liberty Street. Parking regulations are enforced Monday through Saturday, 24 hours a day. Daily Fee parking is only available at the Lake Street and Ontarioville Road parking lots. The current daily fee rate is $1.75.

Monthly permits may be purchased online or in person at the Finance Department. Daily fee users can pay at the pay stations located at the west end of the train depot, pay online, or download the Passport Parking Application from the Apple App Store or Google Play. If you do not have a smartphone or internet connection, but want to pay for a daily fee by phone, dial 630-581-2445.

7. Can I park a commercial motor vehicle within a residential district?

Pursuant to Village Ordinance 62-110-6.2.4(a), it is unlawful to park a commercial vehicle in residential districts, except under the conditions stated below in items (1) through (5): No commercial vehicle, having a gross weight in pounds, including vehicle and maximum load, in excess of 8,001 pounds and bearing a class designation other than "B" under the provisions of 625 ILCS 5/15-111, as amended, shall be parked or stored on any residential premises, except when making a delivery or rendering a service at such premises or as listed below. The storage of a commercial vehicle or contractor's equipment at a place of residence shall not constitute the making of a delivery or the rendering of a service and shall be prohibited unless specifically permitted below in this section 6.2.4.

1. Box trucks, flatbed trucks, dump trucks, light weight duty dump trucks, platform / stake bodies, semi-trailer or truck/tractor combination, dovetail body, mechanical cranes, hoists, booms, bed lifts, step trucks or step vans shall be prohibited to be parked or stored in a residential district regardless of size or license plate classification, except when making a delivery or rendering a service in the residential district.
2. Commercial vehicles having a gross weight when fully loaded of 12,000 pounds or less, including those within such weight bearing a classification of "D" under the provisions of the Illinois Vehicle Code and displaying a current Illinois state inspection sticker, but excluding those vehicles described in (1) above, may be permitted to be parked in a zoning area classified as a residential district provided equipment and racks/ladders and cargo which do not extend beyond the front or rear of the body of the vehicle may remain on top of the vehicle parked in a residential district provided such equipment and racks/ladders and cargo and the vehicle shall together not exceed nine feet in height as measured from the surface at ground level nearest the vehicle. One commercial vehicle shall be permitted to be parked per residential property.
3. Except for the equipment and racks/ladders and cargo located upon the top of the commercial vehicle described in (2) above, the storage of equipment or commercial/contractor material within or upon a commercial vehicle otherwise permitted to be parked in a residential district, shall be completely concealed from view by a commercial grade manufactured bed cap, permanent original equipment (OE) grade enclosure, or manufactured cover secured to the body of the vehicle. The use of plywood as a bed riser, height extender, or equipment enclosure is prohibited.
4. All commercial vehicles permitted by this section 6.2.4. to be parked in a residential zoning classification shall: display plate classification on the front and rear of the vehicle at all times; be parked on a permanent paved surface as otherwise required by this Code; and be owned or under the control or possession of one of the occupants of the residence.
5. It shall be unlawful for any person to park a public passenger vehicle, other than a taxicab or limo, in any zoning area classified as a residential district between the hours of 6:00 a.m. and 6:00 p.m. except when dropping off or picking up a passenger.

Show All Answers

1. Are Hanover Park Police Officers trained to de-escalate altercations by using peaceful conflict resolution strategies?

De-escalation is an integral part of our officers’ training beginning at the police academy.  In the State of Illinois, the Police and Community Relations Improvement Act (50 ILCS 727) and the Illinois Police Training Act (50 ILCS 705) provide training mandates for police officers in a variety of relevant areas.  These include:

• Civil Rights
• Constitutional and Proper Use of Law Enforcement Authority
• Cultural Competency (including implicit bias and racial and ethnic sensitivity)
• Human Rights
• First Responder Procedural Justice (including impartiality, reasonable use of force, de-escalation training, crisis intervention team training, verbal and non-verbal communication, bias awareness, language, and cultural responsiveness); and,
• Mental Health Awareness (including de-escalation training)

These concepts are then reinforced in ongoing online training officers receive annually.  Further, the Hanover Park Police Department has set as a goal that all officers will receive the 40-hour Crisis Intervention Team (CIT) training.  CIT training has been a major training development in law enforcement in the past several years.  CIT focuses on better preparing officers to work with people who are in crisis and employ alternatives to the use of force that can be employed when possible.  While CIT is a comprehensive, multi-faceted program, the general focus of it is:

• Utilizing ‘verbal judo’ whenever possible to prevent situations from quickly escalating to a physical confrontation.
• Teaching officers active listening, rapport establishment, body language, and collaborative communication strategies to help defuse volatile situations.
• Employing logic, reasoning, and a calm demeanor to encourage cooperation and compliance.
• Recognizing the signs and symptoms of those in mental distress and recognizing the value of avoiding physical conflict when possible for both the officer and the individual’s safety.
• Focusing on not taking things personally and thereby separating emotion from the interaction on behalf of the officer.
• Being patient and committing to the de-escalation strategies as opposed to allowing frustration to guide use of force decision making. 

Overall, we seek to train officers that the use of force, while sometimes unavoidable, should be a last resort when there are other strategies that can be attempted safely.

2. Are Hanover Park Police officers forbidden to use chokeholds? Are they allowed to transport prisoners in the prone position?

By Illinois state law, officers may not use chokeholds unless they are in a situation in which lethal force is justified against that person (720 ILCS 5/7-5.5).  This means that the force must be reasonable and in direct response to a threat of imminent death or great bodily harm to themselves or another person. We do not train officers to use these holds; they would be considered a last resort type of maneuver. 

By policy, Hanover Park Police Officers are not permitted to transport prisoners in the prone position.  Additionally, policy requires that if a subject is subdued in a prone position, officers must get the subdued person out of the prone position as soon as possible and monitor for the need of medical assistance.

3. Are Hanover Park Police Officers required to intervene if they witness another officer using excessive force? Will officers be reprimanded if they fail to intervene?

Hanover Park Police Officers are required to report any employee of the department engaged in any type of criminal behavior or inducing another employee to commit an unlawful act or violation of a regulation.  Officers failing to abide by this policy would be subject to disciplinary action.

4. Are Hanover Park Police Officers forbidden from shooting at moving vehicles?

Officers are forbidden from firing at moving vehicles except in self-defense or defense of another.  They are also not permitted to fire from moving vehicles. 

5. Is there a clear and enforced use-of-force continuum that details what weapons and force are acceptable in a wide variety of police-civilian interactions?

Hanover Park Police Officers must use only the objectively reasonable amount of force that is necessary to neutralize an unlawful assault, overcome resistance of taking a person into custody, or to accomplish another lawful objective.  Force must always start at the objectively reasonable level considered safe and appropriate considering the resistance and threat confronted.  The scale of use of force options ranges from verbal persuasion to non-deadly force, and then to deadly force.  Officers are limited to the use of weapons that are approved by the department, and any other items are prohibited.

6. Are Hanover Park Police Officers required to exhaust every other possible option before using excessive force?

Hanover Park Police Department policy does not ever permit force that is ‘excessive.’  Any force used must be objectively reasonable and necessary under the circumstances in which it is used.  Officers must report all uses of force and are held accountable for each use of force.  Officers are only permitted to use deadly force when the officer reasonably believes that such force is necessary to prevent imminent death or great bodily harm to the officer or another person.  By policy, the use of a firearm is always considered force likely to cause death or great bodily harm regardless of the extent of the injury inflicted.

7. Are Hanover Park Police Officers required to give a verbal warning to civilians before drawing their weapon or using excessive force?

Officers may only use the objectively reasonable amount of force that is necessary in a given situation.  Hanover Park Police Policy states that, when practicable, verbal commands should accompany all levels of force in an effort to gain compliance.  Officers are held accountable for all force that is used and must report each use of force conducted.

 

8. Are Hanover Park Police Officers required to report each time they use force on civilians?

Yes.  All uses of force by officers must be reported to the on-duty supervisor immediately and then, as soon as is practicable, in written form via the Response to Resistance Report as well as documented in a standard police report.  If the use of force involves the use of a Conducted Electrical Weapon (a TASER or similar device), a CEW Deployment Form must also be completed.  Once submitted, these use of force reports are reviewed by supervisors at multiple levels of authority, culminating with the review of the Deputy Chief of Operations.  Use of force incidents are complied and analyzed by the Deputy Chief of Operations, who submits an annual review of use of force by the department.

9. Are Hanover Park Police Officers thoroughly vetted to ensure that they do not have a history with abuse, racism, xenophobia, homophobia, transphobia, or discrimination?

Yes.  The Hanover Park Police Department hiring and background process is stringent and comprehensive.  Police Officer candidates must pass a written exam, an oral interview, a polygraph exam, and a thorough background investigation.  Upon receiving a conditional offer of employment, the candidate must complete a psychological examination and medical examination.  A review of the candidate’s past work history, social media, arrest history, and many other areas are thoroughly reviewed.  Candidates whose background investigations turned up evidence of any of those listed issues would be disqualified from the process. 

10. Are Hanover Park Police Officers trained to perform and seek necessary medical action after using force?

Any time force of any nature is used against a person, it is the initial responsibility of personnel using the force or making the arrest to ensure that the subject of that force receives medical attention if needed. Any injuries that are sustained must be documented in the Response to Resistance Report.  Additionally, the on-duty supervisor is required to ensure that medical attention is provided to every person who has been struck by a less lethal extended range impact device or conducted electrical weapon (CEW or TASER).

11. Is there an early intervention system enforced to correct officers who use excessive force?

The Hanover Park Police Department records, reviews, and evaluates every single incident involving use of force by an officer.  Each incident is reviewed at multiple levels of supervision, culminating with a review by the Deputy Chief of Operations.  On an annual basis, the Deputy Chief of Operations completes a comprehensive analysis of all use of force incidents by the department.

12. How many excessive force complaints does an officer have to receive before they are reprimanded? Before they are terminated?

There is no set number of incidents that is established when determining police officer discipline for use of force.  When inappropriate force is used, a determination will be made following the completion of an internal investigation.  It could be that one incident, if egregious enough, could lead to an officer’s termination.

13. Is there a report on civilian deaths that occurred in custody as a result of use of excessive force by a police officer?

If a civilian death occurred in police custody, for any reason, an investigation would be conducted by the DuPage or Cook County State’s Attorney’s Offices, and the Illinois Department of Corrections.  It is anticipated that, should an in-custody death occur as a result of an excessive use of force, an investigation would be conducted by the Illinois Attorney General and the United States Department of Justice.  There have been no in-custody deaths that have occurred resulting from any use of force by Hanover Park Police in the past twenty years.

14. How does the Hanover Park Police Department handle citizen complaints?

The Hanover Park Police Department takes and investigates ALL complaints. This practice is prescribed by our written policy, which is reviewed by personnel on at least an annual basis. It is important to note that we will take complaints in any form.  Historically, we have received complaints in person, voicemail, email, written letters, and social media messages as examples. Complaints can also be transmitted internally (i.e. employee complaining about another employee’s conduct).

Complaint forms are available at the front desk of the PD.  Additionally, they can be emailed, faxed, or mailed to complainants. Once a complaint is received, the Deputy Chief of Support Services oversees the handling of this complaint.  For less serious conduct, an informal inquiry is conducted. For serious policy violations, illegal activity, or other significant allegation, a formal inquiry is conducted. Formal inquiries generally involve allegations that, if found to be factual, could result in a suspension of more than three days or termination of the officer.

Following the investigation, the Deputy Chief ensures that the complainant is notified of the outcome of the case. This is done in writing. The Deputy Chief also tracks all internal investigations and completes an annual analysis. The results of this analysis are published here on this website and in the Annual Report for transparency purposes. Historically, we experience only a handful of internal investigations each year.

To learn more about internal investigations, click here.

15. Is the Hanover Park Police Department familiar with the President’s Task Force on 21st Century Policing Report?

In December of 2014, President Obama commissioned the President’s Task Force on 21^st Century Policing.  This Task Force was chaired by Philadelphia Police Commissioner Charles Ramsey and was comprised of law enforcement professionals, community and youth leaders, and academics.  The President’s Task Force sought to identify best practices in policing and provide guidance on how to promote effective crime control while focusing on building public trust in the police.  The Task Force released a comprehensive report in 2015, presenting six main topic areas or ‘pillars’ for law enforcement agencies to focus on: Building Trust and Legitimacy, Policy and Oversight, Technology and Social Media, Community Policing and Crime Reduction, Officer Training and Education, and Officer Safety and Wellness.  Within each Pillar’s subsection of the report, the Task Force made numerous recommendations for law enforcement agencies to adopt.  Use of force, de-escalation strategies, community policing, and partnership building were major areas of concentration in the report.  The Task Force report became a significant topic of conversation within the law enforcement profession immediately upon its release.

As an agency, we took an in-depth look at the report and all the recommendations made under each pillar.  A comprehensive report on Hanover Park PD’s compliance with the Task Force Report was completed and disseminated in June of 2016.  We found that most of the recommendations made were things we had already done or were in the process of doing.  While the report is now several years old, we consider it to still be an excellent guiding document for managing a police agency in the United States.  The Hanover Park compliance report was unique, and we are proud to say we were one of the first agencies to undertake this.  The report itself has been shared with police agencies in several states, and Deputy Chief Johnson, who compiled the report, was a guest blogger on the International Association of Chiefs of Police Social Media Beat blog, discussing how the department analyzed and implemented the Task Force Report’s recommendations.  The report can be viewed here.

16. Does the Hanover Park Police Department regularly review and update department policies and employ best practices?

The Hanover Park Police Department, with the full support of Village officials and administrators, is nationally accredited by the Commission on Accreditation for Law Enforcement Agencies (CALEA). CALEA is a joint effort of law enforcement’s major executive associations:

• International Association of Chiefs of Police (IACP)
• National Organization of Black Law Enforcement Executives (NOBLE)
• National Sheriffs’ Association (NSA)
• Police Executive Research Forum (PERF)

CALEA accreditation is an on-going process that requires our Department to:

• issue and update written directives based on internationally accepted law enforcement standards,
• maintain documentation demonstrating we are following those directives,
• allow an independent annual audit of the directives and documentation, and
• undergo a comprehensive independent assessment every four years, which includes public in-person and call-in sessions to allow community members to voice their support or concerns directly to CALEA assessors.

We are a Gold Standard agency, having been accredited continuously since 2001. We comply with 100% of the mandatory CALEA standards and over 97% of the non-mandatory standards.

Hanover Park Police Department directives clearly define police officer and civilian employee authority, procedures, and responsibilities. Annual reviews are conducted in many areas, such as use of force and commendations/complaints, to guide policy development and management decisions. CALEA compliance ensures the Department is prepared to properly address daily operations, critical incidents, training needs, and to build community relationships.

With CALEA guidance, the Hanover Park Police Department is dedicated to policing in a manner that provides services properly and enforces laws fairly, while demanding all our employees protect the rights and dignity of all people equally.

Show All Answers

1. Can the Village post a lower speed limit on my street to slow down traffic?

Speeding is a problem that plagues many communities including Hanover Park. As such, the Police Department works closely with the community to educate drivers and enforce speed laws in many areas of town. The police use a variety of enforcement techniques that include use of the speed trailer and selective enforcement by the patrol division. The Village of Hanover Park has posted speed limits that range from 15 to 45 miles per hour. These speeds are based on Traffic Engineering Surveys that take into consideration the roadway conditions, accident records, and the speed of drivers. 

Drivers are required to know to drive at a safe speed; as defined by the Illinois Vehicle Code. In Hanover Park, the speed limit on all residential streets is 20 miles per hour. Questions should be directed to the Strategic Enforcement and Prevention Unit at 630-823-5481.

2. What are the criteria for putting in a stop or yield sign?

Learn about the requirements on our Stop / Yield Signs page. 

3. How does the Village decide where to put in a traffic signal?

The purpose of a traffic signal is to assign right-of-way to opposing movements of traffic at an intersection. As such, it may be necessary to install a traffic signal if the traffic volume increases and four-way stop signs do not lessen problems. However, improperly placed traffic signals can cause an increase in traffic accidents, particularly rear end collisions. Additionally, pedestrians can gain a false sense of security from crosswalks and red lights, which may result in an increase in pedestrian accidents. Before installing a traffic signal at an intersection, traffic engineers have to evaluate the following questions:

• Does the volume of vehicles entering an intersection create confusion or congestion?
• Is there so much traffic on main streets that it may be dangerous for traffic on side streets to cross? Are accidents the result of this condition?
• Is there an increasing demand for pedestrians to cross main streets?
• Does the number of school children crossing a busy street create confusion, congestion, or hazardous conditions?
• Will the installation of a signal reduce overall congestion?
• Does the accident history indicate that a signal will reduce the number of accidents at an intersection?

Traffic engineers use national standards to evaluate an intersection that may need a traffic signal. Properly placing traffic signals will decrease accidents and improve traffic flow. Questions should be directed to the Strategic Enforcement and Prevention Unit at 630-823-5481.

4. Won’t speed bumps slow traffic on our streets?

Speed bumps are not recognized by the State of Illinois as an official traffic control device, and as such the Village of Hanover Park does not use them on public streets. Additionally, they would hinder snow removal operations during the winter months. Questions should be directed to the Strategic Enforcement and Prevention Unit at 630-823-5481.

5. Can my neighborhood get a “Children at Play" sign posted?

Parents who are concerned about the safety of their children sometimes request that the Village install "Children at Play" signs, believing that these signs will provide added protection to their children near roadways. Posting "Children at Play" signs in residential areas does not reduce vehicle speeds or pedestrian accidents. Most importantly, the use of these signs creates a false sense of security in both parents and children.

Of particular concern is that "Children at Play" signs may suggest to children that it is acceptable to play in Village streets, which could lead to devastating results. And, in the case of a vehicle/pedestrian accident, the pedestrian always loses. It is important to teach children to respect moving vehicles and how to be a safe pedestrian. Most importantly, children should not play in or near roadways. Questions should be directed to the Strategic Enforcement and Prevention Unit at 630-823-5481.

6. Can we have a crosswalk at this intersection?

Crosswalks can either be "marked" with painted lines of white or yellow, or left "unmarked" at an intersection. The purpose of a "marked" crosswalk is to encourage pedestrians to use a particular crossing. Normally, crosswalks are "marked" at places where there is an abundance of pedestrian movement, at a signal, and where pedestrians cannot recognize a proper place to cross.

However, if "marked" crosswalks are not frequently used by pedestrians, then drivers tend to forget that they exist. As a result, accidents can occur when pedestrians rely on crosswalks to provide them with a safe barrier from traffic. It is important that pedestrians remain attentive and cautious of on-coming vehicles on a roadway before crossing a street, regardless of the presence, or lack of, a crosswalk. Questions should be directed to the Strategic Enforcement and Prevention Unit at 630-823-5481.

7. How does the police department address problems of speeding vehicles?

Upon receipt of a citizen concern about speeding vehicles, the police department first must determine if indeed there is a speeding problem. Determining if there is a problem is performed by the use of the speed trailer. The speed trailer is a radar unit housed within a trailer containing the posted speed limit and a display which shows the motorist the speed at which they are currently traveling. The speed trailer logs the speeds and calculates average speeds and vehicle counts. If data indicates that speeding is a problem, several methods of speed-reduction operations may be utilized.

Selective Enforcement is the distribution of police manpower to a target location. Police Officers are assigned to this location in patrol vehicles and will issue citations and/or warnings to drivers for speeding and other traffic violations. Officers must log time devoted and number of citations in each selective enforcement location. Unfortunately, there is no general solution to the problem of speeding traffic. Often times, the true problem stems mostly from drivers that live in the neighborhood. There will always be drivers that speed through residential a areas, and it is important for residents in a neighborhood to be aware of this issue. The best answer the Police Department may provide is that parents should always be conscientious of their children when playing near streets and intersections. Children should be educated on street safety and this should continually be reinforced. 

Questions should be directed to the Strategic Enforcement and Prevention Unit at 630-823-5481.

Show All Answers

1. When does hydrant flushing take place?

Hydrant flushing usually happens at the end of August to mid-September of each year; flushing takes place between 6:00 am and 2:00 pm. Watch for signs posted in your neighborhood advising of the exact days. Visit our website for more information and the schedule by area.

2. Why are hydrants flushed?

Hydrants are flushed to circulate fresh water. Most municipal water systems perform annual hydrant flushing to ensure delivery of the best water quality.  

Tap water may be discolored in your immediate area during flushing. Run water for a few minutes and make sure it is clear before using. Be sure to check the water before washing clothes, as sediment in the water may stain clothing.

3. What can I do to prevent my pipes from freezing?

If you are leaving town for an extended time period during the winter season, it is recommended that you leave your furnace thermostat set at a minimum of 50 degrees while you’re away. If this is not possible, you should have your water turned off outside at the B-box by the Public Works Department. Contact the Water Billing Department at 630-823-5600 to schedule an appointment.

4. I’m experiencing low water pressure, what can I do?

If you experience low water pressure throughout the entire residence and it occurred suddenly, you should check the valves located on each side of the water meter and verify they are completely opened. These valves may be partially closed by children playing, or if a contractor was working on the system.

If the low pressure has occurred over time and is noticeable at only one or two faucets, try cleaning out the aerators on the faucets in question. Simply unscrew the aerator from the faucet, remove the pieces, and rinse water backwards through the aerator.

5. There is a dead animal in the street, what should I do?

The Public Works Department will only remove dead animals on public property (curb, parkway, sidewalk, or street). Property owners are responsible for disposal of dead animals on private property. Dead animals may be bagged and disposed of with your regular trash.

If you have nuisance wildlife on your property, please contact a private animal control service.

6. If my sanitary sewer backs up, who should I call?

Homeowners are responsible for the proper care and maintenance of their sewer service line beginning at the house and up to where it connects with the Village sewer main. Should a sewer blockage occur Monday through Friday, between the hours of 8:00 am to 4:30 pm, contact the Public Works Department at (630) 823-5700, a village representative will come to your home and determine the location of the problem. After hours, call the non-emergency Police Department at 630-823-5500.   If the problem is a blockage in the Village main line, a Village crew will be dispatched to clear the obstruction. If not, you will be advised to call a Village licensed plumber to rod (clear) your homes sanitary sewer service line.

7. Is your street light out, flickering or just not working properly?

Please report it to the Engineering Department at 630-823-5651.  If calling after hours, please leave a voice mail and include address or location.

Show All Answers

1. Does the Public Works Department plow all streets in the Village?

No, the Village plows all the public residential and industrial park streets, but roads like Lake Street, Barrington Road and Irving Park Road are plowed by the State of Illinois, and roads like County Farm Road, Schick Road (east of County Farm), Army Trail, etc are plowed by DuPage County.

2. Can I park on the street after a snow fall?

No, it is unlawful to park any vehicle on any public street in the village at any time within 24 hours after a snowfall of two inches or more has occurred, except on those streets where late night parking is permitted in section 62-11-1327(b) of the Village Code, that within 24 hours after a snowfall of two or more inches vehicles shall be parked only on the side of the street on the day during which late night parking is permitted.  See Sec. 62-11-1323 of the Village Code. 

3. How is it decided which streets get plowed first?

Main streets (also known as “arterial streets”) are plowed first as they move the most traffic.  In the event of a blizzard or a snow so large that crews cannot keep up, they will fall back and only plow the main roads until the snow ends.  Secondary roads, like a residential street with relatively low traffic, will be plowed as part of the normal operation, but will be secondary to arterial streets.

4. How soon after a snowfall do plowing and salting operations begin?

Anti-icing begins days before a snowfall, with the application of salt brine and beet juice. Once the snow starts falling, Public Works typically begins plowing operations after about a half inch of snow has fallen or sooner if road condition reports indicate the need. Public Works aim to have all streets cleared within 8 hours after the snow stops falling.

5. Can I shovel snow from a sidewalk or driveway entrance into the street?

No. Snow should be kept on the property onto which it fell.  This would be in the yard or parkway.  Pushing snow into the street can cause icy coditions that can lead to flooding and vehicle accidents.

6. What if the fire hydrant in front of my home gets covered with snow?

We encourage residents to shovel around the fire hydrants in front of their home.  This is a benefit to you and your neighbors should the Fire Department need quick access to the hydrant. Try to clear at least a three-foot area of snow from around the hydrant.

7. Why is the snow plowed back into my driveway after I have shoveled?

Unfortunately, the nature of plowing with blades on the front of trucks requires that the snow go to the right of the vehicle to go off the roadway. There is no method to keep snow out of driveways and the snow plow drivers do not raise the snow plow blades when passing driveways The streets must be plowed curb to curb to provide for proper drainage, mailbox accessibility, and to allow clearance for future snow removal. The plowing of some snow onto driveway entrances cannot be avoided. This can be limited if the resident deposits the snow removed from their driveway to the right side of the driveway as you face the street. Please do not shovel or snow blow the snow from your driveway back into the public roadway.

8. How is snow removal handled on my cul-de-sac?

Public Works is responsible for plowing over 100 center lane miles of roadway in the Village. There are 197 cul-de-sacs in Hanover Park which are cleared by a contractor and take more time to plow and more difficult to clear (averaging 6-12 hours). Cul-de-sacs are the most difficult part of the community to keep clear due to the circular nature of the roadway and the small space available to put the snow.  Please have patience with the process as it often takes a very long time.  It is also very difficult not to disproportionately affect one home over other homes, but we make every effort to make sure that no one house gets disproportionately more snow in their driveway apron than others.

9. Will the Village replace my mailbox if it is damaged by a snowplow?

The Village will replace mailboxes that have been damaged through direct contact with a snow plow, if the original mailbox was installed in compliance with Village regulations. If your mailbox is damaged, a temporary repair will be made so that you can continue to receive mail delivery. When winter ends and the ground thaws, final repairs will be made. If replacement of the mailbox or post is required, a standard metal size mailbox and 4x4 wood post will be installed. Contact the Public Works Department at 630.823.5700 immediately to report mailbox damage.

10. I tried to flag down a snow plow driver to ask him a questions and he did not stop. Why?

Snow plow drivers are instructed not to stop while plowing.  If you have a question, please contact the Public Works Department at 630.823.5700.

Show All Answers

1. Project Timeline

Begin installs in Summer 2021. Installs will be sequenced by billing cycles and progress throughout the Village. Expected completion is March of 2022.  

2. What is AMR?

AMR stands for Automated Meter Reading.  The Village of Hanover Park is replacing existing water meters with new meters that utilize AMR technology to remotely read customer meters and relay the data to the Villages’ Billing Office, providing timely and reliable reading without having to gain access to your property.  The Village will no longer have to drive the entire town and dispatch employees to read meters.   

3. How does Automated Meter Reading (AMI) Work?

A small box, or transmitter, is installed on the exterior of your house or business near your water meter. It is connected to your new water meter inside your home, and transmits a radio signal to a data collector. Your meter reading is then transmitted to the Village instantaneously and hourly. Each meter has a unique identification number that ensures only your reading is assigned to your account. This system reduces the need for manual meter readings, catches any leaks sooner, and is far more accurate. 

4. What To Expect

When Siemens is scheduling your cycle/area you will receive a postcard asking you to schedule an appointment. Use the Verification Code provided to you on the post card to schedule online. If you fail to make an appointment, you could face your water being shut off.  

5. Why is my water meter being replaced?

Water meters must be replaced every 15 to 20 years. The Village is investing in its infrastructure and upgrading technology to an Automated Meter Reading system that will provide enhanced customer service, including quicker detection of water leaks in the home, and other benefits. 

6. Is there anything I need to do?

Yes, you must schedule a time to have the meter replaced.  This is easy to do with very convenient hours.  However, the best times are limited, and you should schedule your appointment as soon as you get a post card in the mail.  It will make the process seamless. 

7. What is involved with a typical installation?

The Village has hired Siemens to install your new water meter. Siemens will schedule an appointment with you at a convenient time for you.  Siemens personnel will need access to wherever the meter is located.  It could be in your basement, utility room, crawl space, garages, etc. An adult (minimum of 18 years old) must be present while we work inside the premises. Please make sure that there are no obstructions around your meter that may hamper access to the meter. 

Under normal circumstances, the installation will take approximately 30 minutes. Momentary water service interruptions will occur to change out the meter. 

Siemens employees will provide proper identification when installing your meters. 

8. Will my water bill increase?

Your water rate will not change as part of this project. You will be billed for the actual water used. The new metering system will measure your water consumption accurately for 20 years. 

9. How do I know that my reading is accurate?

Each radio frequency device has a unique identification number, which is transmitted along with the meter reading. The unique number is compared to your account record to ensure a match.  This reading is deemed more accurate than visually reading the meter. 

10. Does Automated Meter Reading (AMR) have any other benefits?

Yes. The new meters use a different technology that will keep the meters accurate longer. The AMR will also eliminate the need for manually reading meters, except for periodical maintenance or replacement of system components, when needed. This allows the Village to be more efficient and save money by preventing recording errors, and minimizing wear and tear on Village vehicles.   

11. Will the transmitter radio frequency interfere with my television or phones?

No, the radio transmission operates in compliance with FCC regulations to avoid interference with other electronic devices. 

12. Will my information be secure?

Yes, only meter consumption data and meter numbers are transmitted. Personal customer information is not loaded into the transmitter and therefore, cannot be transmitted. 

Show All Answers

1. Where is Wednesday Night Live Located?

The concerts are located at the new Pavilion at the Hanover Park Sports Complex. The address is 1200 Sycamore, Hanover Park, Illinois.

2. What are the dates & times for the concerts?

3. What if there is bad weather?

In the event of inclement weather, the concert will be canceled. Village staff will make the decision to cancel before 4pm and post an anouncement on Facebook and website.

4. Where can I park?

5. What time can I set up my chairs?

Chairs may be set up 2 hours prior to the start of the concert.

Any chairs set up prior to these times will be removed and placed at the edge of the concert area.

Please be courteous and respectful of other patrons as you set up your chairs and note chairs may not be set up on the paved section in front of the Pavilion stage.  While you are welcome to set up your chairs and return later in the day, the Village is not responsible for lost, stolen or moved items.

6. What am I allowed to bring to the concert?

For the safety, comfort and convenience of attendees, the Village reserved the right to ask patrons to remove any item the Village deems unsafe, items causing disruption to other patrons or are disrupting to the concert. Tables, sun umbrellas and grills are prohibited. Chairs, blankets and coolers are welcome and encouraged.

7. Can I bring in my own food & drink?

Yes and it is encouraged. Concert attendees are welcome to bring in their food and drink from home, or buy food from nearby businesses and bring it in. Any food brought in should be ready to eat. Cooking food on-site will not be permitted.

8. Is alcohol permitted?

No alcohol will be sold at the concert.  Attendees are permitted to bring in alcoholic drinks.  We encourage guests to enjoy the concerts responsibly in a manner that will not disrupt other patrons. You must be 21 years of age. 

9. Is smoking permitted?

No smoking is permitted at Village events which includes all Wednesday Night Live! concerts.

10. Can I bring my dog?

Dogs are allowed on Village property but must be on a leash at all times. Please be considerate of other patrons as there my be a large crowd,  Please consider the safety and comfort of your pet and other concert attendees as you make your plans. If a problem arises, you will be asked to remove your dog from the premises.

11. Have a question?

If you have a question not covered in the FAQs, please contact Deputy Village Manager David Webb at 630.823.5611 or dwebb@hpil.org.